t: 01462 613060
e: info@bscu.org.uk

Compliments & Complaints

  1. Compliments

It is always nice to receive compliments which we are happy to get them by any means; verbally, by phone, email or even letter.

  1. Complaints

If you are dissatisfied in anyway with the service we provide, in the first instance would you please put it in writing to our Company Secretary, who may be contacted both by letter and e mail as follows:-

  1. Letter

Company Secretary

Black Squirrel Credit Union

c/o 23 Milton View


Herts SG4 0QD


  1. E mail


The Company Secretary will acknowledge the complaint and pass it to an appropriate person to action and respond, ideally within ten days.

If the complaint is not resolved within 8 weeks, then as the complainant you may take the issue up with the Financial Ombudsman, who can be contacted as follows:-

Address:- Exchange Tower, Harbour Exchange Square, London E14 9SR

Phone: 0800 023 4567


Website:- http://www.financial-ombudsman.org.uk/

Black Squirrel Credit Union 5 Gernon Walk, Letchworth, SG6 3HW, 01462 613060
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority 214299