It is always nice to receive compliments which we are happy to get them by any means; verbally, by phone, email or even letter.
If you are dissatisfied in anyway with the service we provide, in the first instance would you please put it in writing to our Company Secretary, who may be contacted both by letter and e mail as follows:-
Black Squirrel Credit Union
c/o 23 Milton Road
Herts SG4 0QD
The Company Secretary will acknowledge the complaint and pass it to an appropriate person to action and respond, ideally within ten days.
If the complaint is not resolved within 8 weeks, then as the complainant you may take the issue up with the Financial Ombudsman, who can be contacted as follows:-
Address:- Exchange Tower, Harbour Exchange Square, London E14 9SR
Phone: 0800 023 4567